customer testimonial

Commercial client explains why he remains loyal to Justin Dorsey Plumbing after 30 years

Jamie Gibbs is a busy man. He’s an entrepreneur, having owned the New York-based interior design and landscape architecture firm of Jamie Gibbs Associates for more than 35 years. With branch offices in Amsterdam and Indianapolis, Ind., his practice has become international in scope, serving clients in the United States, Europe, South America and the Caribbean.

Locally, he has worked on projects for private residences, multi-unit dwellings, commercial facilities and corporate suites at the Indianapolis Motor Speedway, each needing plumbing services.

Finding the right plumbing partner

As a business-owner himself, he knows what he’s looking for when he chooses a vendor to partner with on his design projects. So why did he choose Justin Dorsey Plumbing based out of Danville, Ind.?

“Because I call, and they react!” Gibbs said. “I’ve never had a problem, and, even when a minor issue has arisen, Dorsey solves it to the customer’s satisfaction in a timely manner.”

When Gibbs asked Justin Dorsey Plumbing for help with a client needing multiple bathrooms renovated in a 1920s home, technician Michael Rodgers and his colleagues went straight to work. Each of the five bathrooms needed new pedestal sinks, toilets and plumbing fixtures, while maintaining the historical integrity of the home.

“Michael and his team expertly removed old fixtures and replaced old pipes back to the main stem in all areas. Five retrofit baths came off without a hitch — not one damaged historic tile,” Gibbs said.

The sixth bathroom, last renovated in the 1970s, was completely gutted.

“This bathroom was truly hideous,” Gibbs said. “Dorsey’s team ran all new water and drain lines. The bathroom now looks like it was always there with a new pedestal sink, toilet and huge shower stall. Everything was custom-made. … This bathroom required patience and perfection by every worker. It’s a show place, and the client thinks Justin Dorsey Plumbing walks on water!”

Choose Justin Dorsey Plumbing

As Gibbs continues on his business ventures, he encourages others needing plumbing assistance to choose Justin Dorsey Plumbing as well.

“If you’ve ever used another plumbing outfit, plan on a better, more pleasant experience with Justin Dorsey Plumbing.”

Learn more about Gibbs’ business at jamiegibbsassociates.com.

Contact Justin Dorsey Plumbing for all your commercial and residential needs.

water-heater-101

Water Heater 101: Maintenance, replacement time and more

You may not look at your water heater very much, but you rely on it every day. When it malfunctions, it’s noticeable, and it can be expensive to repair.

If you feel completely lost when it comes to water heater maintenance, this blog post will give you the basics and let you know when it’s time for replacement.

Welcome to Water Heater 101!

What maintenance should I perform on my water heater to keep it running smoothly?

Before performing any maintenance on your water heater, first shut off the power and read your owner’s manual.

  • Check for signs of thermal expansion (Twice per year)Thermal expansion is the greatest contributor to early water heater failure. If your home has a closed water supply system (one that has a one-way valve to keep water from expanding back into the city’s water supply), your water heater may be at risk. Check for signs of thermal expansion by watching for bulging in the top or bottom surfaces of your tank and signs of deformity in the relief line or connection nipples at the top of your tank. If you have a closed water supply system or you’ve already experienced water heater failure due to thermal expansion, you probably need a thermal expansion tank.
  • On gas units, check your water heater burner (Twice per year) – The burner should appear blue with yellow tips. If it’s mostly yellow or if it’s sooty under there, your flue may be clogged. This is a dangerous situation, and you should call a technician to inspect the appliance.
  • Flush the water to remove built-up sediment (Twice per year) – By removing built-up sediment, you’ll improve your unit’s efficiency and avoid harmful corrosion. This process is especially important for Hoosiers living with Indiana’s hard water! Learn the steps to flush your water heater.
  • Test the pressure-relief valve (Twice per year) – If your water is over 80psi, we recommend a pressure-reducing valve on the system. To test an existing pressure-relief valve, lift the valve’s handle, and let it snap back. This should release a burst of water into the overflow drainpipe. If it doesn’t, your valve needs replaced.
  • Have your water heater serviced by a technician (Every 2 years) – A leaking water heater can cause expensive property damage. Having a qualified professional inspect your water heater on a regular basis will help you avoid costly repairs in the future and extend the life of your appliance.

How long does a water heater typically last?
The average life expectancy of a water heater is 12 to 15 years.

How do I find out how old my water heater is?
Installation dates can typically be found on the “rating plate” or manufacturer’s label attached to the side of your water heater. If you don’t see a specific date, write down the serial number and contact your manufacturer to find out how to decode the age of your water heater from the serial number. You may also be able to find out your manufacturer’s serial number decoding process with a Google search.

How do people know when it’s time to replace their water heater?
If your water heater is more than 12 years old, has a leak around the base of the tank or is not working as efficiently, it’s probably time to replace it. Replacing the unit can improve your energy usage and lower your monthly utility bill. However, before committing to replacing the unit, be sure to check that you haven’t blown a fuse or tripped a breaker, causing your unit’s malfunction.

22-year-employee-anniversary

Customer service associate celebrates 22 years of service to Justin Dorsey Plumbing!

This week, we celebrate the 22-year work anniversary of one of our own — Dorena Stansbury. Dorena started working with Justin Dorsey Plumbing on June 17, 1996, and has loyally served the company ever since.

“I looked it up the other day, and the average employee tenure in the U.S. is 4.2 years,” said company owner Justin Dorsey. “When you consider that, you realize how lucky we are that Dorena has stuck with us for so long! I’m grateful for her reliable service and the wonderful work she does with our customers.”

An Interview with Dorena

To honor her time with Justin Dorsey Plumbing, we interviewed Dorena, and here’s what she had to say:

Did you think you’d be here 22 years when you started back in 1996?

I was hoping to be because I am not one to move around from job to job.

Describe your main job responsibilities.

“One of my main jobs is to answer all incoming phone calls (along with Kim, who helps me out if I’m unable to answer). I answer calls both during and after office hours, so customers get a live person no matter when they call, rather than an answering service. I schedule service calls and dispatch the technicians. I also process invoices and figure service technician pay from each invoice. I serve as one of the main support personnel for the service technicians.”

What’s the craziest thing that’s ever happened on the job?

The winter of 2013 or 2014, everyone had frozen pipes. We had so many calls that we had a list of people that needed pipes unthawed or busted lines repaired. We had a similar experience during the flooding of 2008 when everyone needed sump pumps and other repairs. Those two years, we had to have lists of customers and could not get to all of them. We had to explain to customers that, if they couldn’t get out of their homes due to snow- or water-covered roads, then our plumbers couldn’t get into their homes either — something a lot of customers don’t think about.

What’s the most valuable plumbing fact you’ve learned since working for Justin Dorsey Plumbing?

“I’ve learned that it’s important to take care of small leaks sooner rather than later. If you leave it for later, it could turn into a bigger leak and cause property damage.”

What’s your favorite thing about working at Justin Dorsey Plumbing?

“There are many things that I like about working here, but I’d have to say my favorite part is working with Justin, Judy and all the lovely people on staff (especially the other ladies in the office). I also love that there’s never a dull day. I get to speak with many different people on the phones, and I have lots of paper work to do that keeps me busy so time flies by. I don’t recall a single day working here that I have said, ‘This day is never going to end! When can I go home?’ Instead, it’s always, ‘Oh, it’s 4:30 p.m. Time to go home? Wow!’

Justin and Judy make working here easy because they do their best to help and accommodate all their employees’ personal needs. Not all businesses would allow me time off to go on a school field trip with my daughter or leave for a couple hours to take my dog to the vet. That is one of my main reasons for working here.”

Thank you, Dorena, for your service!

Learn more about our amazing team.

FACEBOOK CONTEST! Enter by Aug. 19 to win a brand-new water heater!

oldest water heater contest

** PLEASE NOTE – Contest has now ended. See winner announcement below. **

It’s contest time!

Do you have the oldest water heater? We’re giving away a brand-new water heater to the person who can prove theirs is the oldest!

Prize details (valued up to $1,500!)

The winner of this contest will win a Bradford White gas or electric water heater, holding up to 50 gallons, depending on the client’s space and needs. This prize is worth up to $1,500!

Entry guidelines:

  • The participant must be the legal homeowner of the property, not a tenant.
  • Must reside within a 50-mile radius of Danville, Ind.
  • The water heater age must be validated via a free inspection by Justin Dorsey Plumbing before the new water heater will be installed. Once a winner has been chosen, we will work with you to schedule the inspection and subsequent installation.

Contest entry instructions:

  1. Visit our Justin Dorsey Plumbing Facebook page.
  2. Like and follow our page.
  3. Find the post pinned to the top of our page, detailing the contest instructions.
  4. Comment on the post with:
    A picture of you standing next to your old water heater, holding a paper with the install month and year clearly written on it.
  5. Deadline for entry is Sunday, Aug. 19!

How do I find out how old my water heater is?

Installation dates can typically be found on the “rating plate” or manufacturer’s label attached to the side of your water heater. If you don’t see a specific date, write down the serial number and contact your manufacturer to find out how to decode the age of your water heater from the serial number. You may also be able to find out your manufacturer’s serial number decoding process with a Google search.

The winner will be announced Tuesday, Aug. 21! Good luck!

Learn more about malfunctioning water heaters in our post, featuring “4 common plumbing problems and how to avoid them!”

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UPDATE: WINNER ANNOUNCED!

Congratulations to Leeann Hobbs Abbott, the winner of our Oldest Water Heater Contest! Her 41-year-old water heater earned her a BRAND-NEW Bradford White water heater! Congratulations! And thank you to all the people who entered or shared this opportunity! We appreciate you!

graduating plumbing apprentices

4 Justin Dorsey Plumbing employees graduate 4-year apprenticeship program

graduation2018

On Friday, May 18, four Justin Dorsey Plumbing associates graduated their four-year apprenticeship program — Michael Rodgers, Zach Personnett, Kirby Boyd and Aaron Champley. Owners, Justin Dorsey and his wife, Judy, were on hand to celebrate the achievement.

“We count ourselves lucky to have a team of plumbers dedicated to their trade,” Justin said. “This is a very comprehensive program, and it takes dedication to complete it. These guys stuck with it, and I’m proud to have them on our team.”

To complete this program, the graduates had to complete:

  • 576 classroom hours
  • 7,600 on-the-job training hours

“I’m grateful to be done,” Michael said. “Four years is a long time, but, looking back, it really has set me up to succeed in this trade.”

Rodgers credits the combination of classroom and on-the-job training for preparing him, and he has one bit of advice for others considering a plumbing apprenticeship: “Go for it!”

“Skilled trades are in high demand, and a career in plumbing is a great way to make a living,” Michael said. “Being a licensed plumber gives you a sense of pride and accomplishment and can open a door for many different opportunities.”

All four graduates are now eligible to take the state journeyman licensing exam. Congratulations!

Learn more about the Justin Dorsey Plumbing apprenticeship!

Personal story: Learn about Jason’s journey as an apprentice.

free water quality test

Get a free water quality test with your next Justin Dorsey Plumbing service call

Justin Dorsey Plumbing offers a free water quality test to customers who have scheduled service calls. This test takes 5-10 minutes and tests for water hardness as well as iron and chlorine levels.

“This is a nice added value that we offer to customers when we’re already at their home for another service,” explains Michael Rodgers, a service technician with Justin Dorsey Plumbing. “As a technician, this test helps me to provide better recommendations to my customers for what water conditioning system would work for their particular water quality.”

Water conditioning system options include:

  • Water softener
  • No-salt water conditioner
  • Iron filter

Worried about contaminants in your drinking water?

“It’s important for customers to note, however, that this free test does not test for bacteria or other heavy metals present in the water,” warns Rodgers. “For that, we offer a Reverse Osmosis Drinking Water Filter System that can provide customers bottle-quality water at their kitchen faucets.”

Reverse Osmosis systems remove:

  • Heavy metals
  • Poisons
  • Pesticides
  • Pharmaceuticals
  • Bacteria
  • Viruses
  • And more

If you don’t like the taste of your drinking water or are concerned about contaminants, be sure to ask your Justin Dorsey Plumbing technician about the Reverse Osmosis system.

Call (888) 242-2937 to schedule your next service call, and be sure to tell your technician you want the free water quality test!

7 spring plumbing tips to prevent damage and costly repairs

Spring is here! But before you pull out your lawn chairs, there are some things that need to be done inside and outside your home that will help you prevent costly repairs in the future.

Outside your home:

  1. Check your hose bib for leaks or damage. Do a visual check for leaks coming from your hose bib. Those can cause expensive damage to the exterior, interior or foundation of your home if left untreated.
  2. Clean out your gutters. Over the winter, leaves and debris may have gotten stuck in your gutters. Be sure to clean them out to ensure water can escape. Clogged gutters can cause mold to grow.

Inside your home:

  1. Check for leaky faucets and pipes. Did you know even small leaks can waste as much as 150 gallons per day? Do a visual check of all your faucets and pipes under your kitchen and bathroom sinks. Finding and repairing these leaks right away will help prevent future damage to your fixtures and pipes.
  2. Check for leaky toilets. You can do this by adding a small amount of red food coloring to the tank, and then check the toilet bowl later. If the toilet bowl water is colored red, water is seeping through from the tank. If it is leaking, you should replace the flapper.
  3. Clean your showerhead and faucet aerators. Because mineral deposits can build up on showerheads and aerators, it’s important to clean them on an annual basis to ensure water can flow freely. Here’s a trick for cleaning them. Pour some distilled white vinegar in a plastic baggie, and secure the baggie around the showerhead with heavy-duty rubber bands so the showerhead is completely submerged in the vinegar. At the same time, detach your sink faucet aerators, and put them in a separate baggie filled with distilled white vinegar. Leave them overnight, and by the next morning, your showerhead and aerators should be clean!
  4. Flush your water heater. Over time, sediment builds at the bottom of the heater, which can hamper performance. Draining a gallon or so helps remove the sediment and improve functioning.
  5. Test your sump pump. With springtime, you can expect plenty of rain. It’s smart to test your sump pump before any major rains to ensure it’s working properly. You can do so by dumping a bucket of water into your sump pump pit. The system should turn on, clear the water and automatically shut off. If it doesn’t, call your plumber.

Get an annual service plan & get a discount on future repairs!

Consider hiring a plumber to do a general home inspection of your plumbing. Professionals can do all of the above and are able to spot trouble areas that homeowners may not be able to find. Justin Dorsey Plumbing offers an annual whole-house service plan that will include a 10-point inspection of all your mechanical systems and routine maintenance. The best part? Customers with the annual service plan earn a 12-percent discount on all labor for future repairs.

Call (888) 242-2937 to schedule your first service plan visit!

Training and continuing education a top priority for Justin Dorsey Plumbing

Of course, our technicians are licensed plumbers, but their training doesn’t stop there. Justin Dorsey Plumbing makes continuing education a top priority for its technicians.

In addition to on-the-job training, Justin Dorsey himself meets with the plumbing technicians for weekly Tuesday morning training sessions to talk about new products and plumbing techniques, general administrative updates and any other plumbing issues.

“Most of the time, I’ll lead these meetings, but, occasionally, I’ll have a guest speaker come in to provide important industry updates or discuss a new product,” said company owner Justin Dorsey. “I prioritize this time, because I know a well-trained plumber is going to be better equipped to solve a wide range of problems — making our customers that much happier.”

Jason, Adam and Troy participate in the weekly training session.

Announcement: We’re an official sponsor for the Adopt a Highway program!

We are proud to announce that we are an official sponsor for the Adopt a Highway Maintenance Corporation!

We now support the maintenance and clean-up of three highway sections that hold our signs:

  • The southbound I-65 Zionsville exit
  • The westbound I-74 Brownsburg exit
  • The westbound I-70 Plainfield exit

View our sponsor highlight here.

By doing this, we know we’re contributing to the betterment of our communities, and that’s something we think is worthwhile.